Antonio (he/him)
Antonio is a Latin American international student navigating language barriers and an unfamiliar health system. He wants clear, step-by-step guidance without feeling rushed or judged.
Overview
Antonio is a Latin American international student navigating healthcare in a second language and an unfamiliar system. He is motivated to take care of his health but worries about misunderstanding medical information or making the wrong decision. Antonio values clear explanations, reassurance, and step-by-step guidance, especially when dealing with sexual health or STI-related concerns.
How You Seek Help
- Looks for clear, structured explanations
- Prefers services that offer language support
- Relies on official-looking or university-linked services
What Gets in the Way
- Limited confidence communicating in English
- Fear of misinterpreting medical advice
- Complex booking and referral systems
Culture & Reality
Family, Face & Cultural Expectations
Antonio grew up in a culture where doctors are highly respected authorities. He may hesitate to ask follow-up questions, even when confused.
Cost Anxiety & Financial Trade-offs
Concerned about unexpected costs or services not covered by OSHC. Prefers to know prices upfront before committing.
OSHC & System Navigation
Finds OSHC policies difficult to interpret. Unclear about referral requirements and follow-up steps.
Situations
Sexual Health & Intimacy
Wants factual, straightforward information without embarrassment. May avoid asking questions due to language discomfort.
Mental Health & Stress
Stress often comes from academic pressure and adjustment challenges. Less likely to seek counselling unless encouraged.
Urgent vs Non-Urgent Care
Unsure when a situation qualifies as “urgent” in Australia. May delay care due to uncertainty.
Safety, Crisis Signals & Support
In crisis, clear instructions and multilingual resources are critical.
What Helps
What Actually Helps
- Plain-language explanations
- Visual guides and step-by-step instructions
- Language-accessible resources
Your Support Pathway
- Clear info
- Language support
- Guided booking
- Reassurance
- Follow-up clarity